Appointments

To book an appointment with your doctor you will need to complete an online request form and a member of our team will get back to you via telephone or SMS text as soon as possible. This helps us to keep track of your medical queries and ensures that we can provide you with a continuous quality of care.

Alternatively, you can book an appointment using the NHS app.

We ask that patients avoid calling up the practice unless absolutely necessary, and you won’t be able to book an appointment over the phone. Our admin team are able to complete the form for you as a last resort, however we will ask that you attempt to complete the form yourself first, to save time and resources for the practice. If you do require one of our staff to complete the form for you, please understand that we may need to take some information down and call you back at a later time when we are not as busy.

We are no longer able to book appointments or receive repeat prescriptions over the phone and any queries of this nature will be referred back to the website.

We aim to respond to all non-urgent medical queries within 48 hours of the request being sent, depending on our staff’s capacity. for the wait times of all request types please see our wait times page.

Cancelling or changing an appointment

To cancel your appointment please use one of the following methods:

• Use your NHS account (through the NHS website or NHS App).
• Use the GP online system – Patient Access app.
• Phone us on 020 8946 5681, Monday to Friday from 8:00am to 6.30pm.
• Reply CANCEL to your appointment reminder text message.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to speak to.
• if you would prefer to consult with a Healthcare Professional either by phone or face-to-face.
• if you need an interpreter.
• if you have any other access or communication needs.

If you need help when we are closed

If you need medical help outside of our opening hours, please use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Our services

We provide a range of services and clinics that deal with a variety of medical queries and routine appointments that can be booked by completing an online form. For information on what routine appointments we have available, please see here.