Feedback
Please leave comments on the NHS England website – what you found helpful, what you would like to see included and any links that would help. More details on this are here
Written complaints can be addressed to:
Practice Manager: Karen Pace
Address:
Earlsfield Practice
2-4 Steerforth Street
Earlsfield
London
SW18 4HH
These will be acknowledged and you will get a response within the official time period.
Complaints
Every patient has the right to make a complaint about the treatment or care they have received at The Earlsfield Practice.
We understand that we may not always get everything right and, by you telling us about the problem you have encountered, we will be able to improve our service.
If you have a complaint or concern about the service you have received from any doctor or member of staff working for the practice, you are entitled to ask for an explanation. We operate an informal, in-house complaints procedure to deal with complaints. This procedure does not deal with matters of legal liability or compensation. In some cases, the in-house procedure is not an appropriate form of investigation in which case you will be referred to the appropriate authority.
The Earlsfield Practice will investigate all complaints effectively and in conjunction with extant legislation and guidance.
The Earlsfield Practice will ensure all complaints are investigated with the utmost confidentiality and that any documents are held separately from the patient’s healthcare record.
Please ask a member of reception for a complaints form
Take it further
If you are dissatisfied with the outcome of your complaint from The Earlsfield practice, then you can escalate your complaint to PHSO the Parliamentary Health Service Ombudsman
Milbank Tower,
Milbank
LONDON SW1P4QP