Our telephone number is 020 8946 5681.
We have five lines open from 8.00am (and usually five receptionists working very hard) but there are some times when all are busy.
Especially so first thing in the morning.
It may be best to phone back later in the day as most of our early calls are for same day appointments.
If you are phoning for results or general information please do this after 11.00am, after the morning rush.
To free up the lines we do not take requests for repeat prescriptions on the phone unless you are housebound.
Phone call consultations. We always prefer to see our patients in surgery. However there are some times when a telephone conversation is necessary. Phone in with the problem and the receptionist will put a message up for the doctor or nurse to contact you during or after the next surgery.
Your own doctor or nurse may be away that day so when it is urgent make sure you say this and the call will be given to the duty doctor
e-mail advice. A popular service, but you have to register for this at reception. It is not suitable for urgent messages as it is usually checked weekly.
Patient group. Join our patient participitation group and attend our quarterly meetings or be part of the e-mail opinion polling group. Leave your details at reception or on the feedback forum page.
Feedback forum. There is a feedback page for you to leave constructive comments on this website. Please note that it is only checked when the website is updated so is not the place to leave urgent messages.
Fax and email: At present we have no secure fax or email service. If you need to send something important please phone us first so we are expecting it
Karen Pace, our Administration Manager.
If you are unable to attend or are phoning on behalf of a housebound person, please try to leave a message for the doctor to contact you by phoning in while morning surgery is running. The doctor will get back to you shortly.
Where possible request home visits before 10.30am.
At other times during the working week a staff member will take and pass on urgent visit requests to the duty doctor or deputising service..
Out of hours emergencies: 0845 602 6292
If the emergency is outside our 8.00 to 6.30 pm hours please contact our answering service, Harmoni, on 0845 602 6292. They are able to help with all medical emergencies but are not able to deal with administrative matters such as repeat prescriptions or test results. They may advise you over the phone, ask you to attend at a local primary health care treatment centre or send a doctor to do a home visit
Other out of hours and emergency services are best accessed through Call 111
NHS111 :The new 24 hour number for urgent 24 hour advice. Dial 111
This is replacing the NHS direct 24hrs advice on 0845 4647
Walk-in Centres in and around Wandsworth
NHS Walk-in Centres are run by experienced emergency nurses. You should go to a walk-in centre for advice, assessment and treatment for things like fractured bones, cuts and bruises, chest infections and skin complaints. If you’re not sure whether your problem is best treated at a walk-in centre, call either your local centre or NHS Direct on 0845 46 47 for advice.
The Junction Health Centre
(The Junction Health Centre does not handle patients with fractures).
Grant Road, Clapham Junction, SW11 2HE
Opening hours - Seven days a week, 0800hrs - 1930hrs.
Telephone - 0333 200 1718
The Junction Health Centre website
Queen Mary’s Hospital Minor Injuries Unit
Roehampton Lane, Roehampton, SW15 5PN
Opening hours - 0800hrs – 2000hrs, last entry at 1930hrs. Open 365 days a year.
Telephone - 020 8487 6999
Queen Mary’s Hospital Minor Injuries Unit website
Brocklebank Health Centre GP Walk-in Centre
249 Garratt Lane, Wandsworth, SW18 4DU
Opening hours - Monday to Friday 1830hrs - 2130hrs - not open on bank holidays or weekends
Telephone - 020 8812 5400
Brocklebank Health Centre website
Charing Cross NHS Walk-in Centre
Charing Cross Hospital, Fulham Palace Road, Hammersmith, W6 8RF
Opening hours - Monday to Friday 0800hrs – 2200hrs. Saturday, Sunday and bank holidays 0900hrs – 2200hrs.
Telephone - 020 8383 0904
Charing Cross NHS Walk-in Centre website
·Weekend emergency GP surgeries. Run for us by Harmoni doctors and held at the Brocklebank Health Centre 249 Garratt Lane SW18 4DU . Book through Harmoni on 0845 602 6292 or walk in between 1 and 5pm Sat, 10am to 1pm Sunday and Bank Holidays
Serious cases, especially where urgent x-ray, urgent blood tests or immediate operative treatment may be required should attend A&E at St Georges Hospital Tooting
If the case is very urgent and likely to involve hospital treatment it is best to telephone an ambulance direct on 999.